FAQ — Paradisa Philippines

Question 1

How do I place an order?

Accepted Answer

All orders begin with a quote request. Browse our shop, add items to your cart, and proceed to the Quote Request form. Our trade team will review your requirements and respond within 1–2 business days with pricing and lead times.

Question 2

Is there a minimum order quantity (MOQ)?

Accepted Answer

Yes. Minimum order quantities vary by product. Most linen items have an MOQ of 10–20 pieces per SKU. Exact MOQs are listed on each product page. For large-volume or custom orders, please contact us directly.

Question 3

Can I request custom sizes or embroidery?

Accepted Answer

Absolutely. We offer custom sizing, monogramming, and embroidery for qualifying order volumes. Please mention your requirements in the notes field of your quote request, or email us at info@paradisa.com.ph.

Question 4

How long does it take to receive a quote?

Accepted Answer

Our team typically responds within 1–2 business days (Monday–Friday, 9 AM–6 PM PHT). For urgent requirements, you may also reach us directly by phone or email.

Question 5

Can I modify or cancel an order after it has been confirmed?

Accepted Answer

Modifications may be possible before production begins. Once an order enters production, changes may incur additional costs or lead time. Please contact our trade team as soon as possible if you need to make adjustments.

Question 6

What materials do you use?

Accepted Answer

Our linens are crafted from premium cotton, polyester-cotton blends, and microfiber, depending on the product line. Each product page lists the specific fabric composition and thread count. We source materials that meet international hospitality standards.

Question 7

Are your products suitable for commercial laundry?

Accepted Answer

Yes. All Paradisa linens are engineered for high-frequency commercial laundering. Our fabrics are tested for colorfastness, shrinkage resistance, and durability under industrial wash cycles.

Question 8

Do you offer product samples?

Accepted Answer

Sample requests are available for qualified trade accounts. Please submit a quote request and indicate that you are requesting samples. Sample costs may apply and are credited toward your first full order.

Question 9

What certifications do your products carry?

Accepted Answer

Our products comply with OEKO-TEX® Standard 100 and meet the quality benchmarks required by international hotel chains. Specific certification documentation is available upon request.

Question 10

Where do you deliver?

Accepted Answer

We deliver across the Philippines and to over 48 countries worldwide. Domestic deliveries are handled via our logistics partners. International shipments are coordinated through our Taiwan and Philippines offices.

Question 11

What are the standard lead times?

Accepted Answer

Standard in-stock items ship within 3–5 business days. Custom or large-volume orders typically require 2–4 weeks from order confirmation. Lead times are confirmed in your quote.

Question 12

How can I track my order?

Accepted Answer

Once your order ships, you will receive a quote reference number (PRQ-XXXX-XXXX) via email. Use our Order Tracking page to monitor your shipment status in real time.

Question 13

Who covers shipping costs?

Accepted Answer

Shipping costs depend on order volume, destination, and delivery urgency. Costs are itemised in your quote. Large-volume orders may qualify for complimentary freight — ask your account manager for details.

Question 14

Is Paradisa open to the general public?

Accepted Answer

Paradisa is a B2B supplier serving hotels, resorts, serviced apartments, and hospitality businesses. We do not sell to individual consumers. To open a trade account, please register on our website or contact our sales team.

Question 15

How do I open a trade account?

Accepted Answer

Visit our My Account page and complete the trade account registration form. Provide your business name, property type, and contact details. Our team will verify your account within 1–2 business days.

Question 16

Do you offer volume discounts?

Accepted Answer

Yes. Pricing is tiered based on order volume and account history. Registered trade accounts receive preferential pricing. Contact your account manager or email us for a custom pricing proposal.

Question 17

What payment terms are available?

Accepted Answer

Payment terms are agreed upon during the quote process and vary by account. Standard options include bank transfer (TT), and credit terms may be extended to established accounts. All pricing is in USD unless otherwise agreed.

Question 18

What is your return policy?

Accepted Answer

We accept returns for defective or incorrectly supplied items within 14 days of delivery. Items must be unused and in original packaging. Custom or embroidered orders are non-returnable unless there is a manufacturing defect.

Question 19

What if my order arrives damaged?

Accepted Answer

Please document any damage with photographs upon receipt and notify us within 48 hours at info@paradisa.com.ph. We will arrange a replacement or credit at no additional cost.

Question 20

How do I contact customer support?

Accepted Answer

Our trade team is available Monday–Friday, 9 AM–6 PM PHT. You can reach us by email at info@paradisa.com.ph, or use the contact form on our Contact page. We aim to respond within one business day.

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